Terms and Conditions

General conditions

Erdvark Design S.L., based in Madrid, in Calle Fernando VI 17, 1º dcha. with CIF B-84152750, is the owner of the website www.antonheunis.com (hereinafter the Website, the Site and / or the Store). Erdvark Design S.L.'s Customer Service Department can be reached by phone on (+34) 915 215 227 or by email at customerservice@antonheunis.com. Users of this site may provide a direct and effective communication with Erdvark Design S.L. by any of these means.

By browsing the Site and / or using the services listed in it you acquire the status of User. The navigation, use and / or purchase of any products of the Store as a user implies the acceptance, without reservations of any kind, to each and every one of these Terms and Conditions. Erdvark Design S.L. may, at any time and without notice, modify these Terms and Conditions. Such changes will be posted in the Store so that they may be known by users, provided prior to the visit to the Store or purchase of any goods offered in the Store.

The Store is accessible 24 hours 7days of the week for all users. However, Erdvark Design S.L. reserves the right, without notice or indemnity, to temporarily or permanently close the site or access to one or more services to make necessary modifications or changes concerning security, business operations, servers and hours of availability, without this list being limiting. Users of this website will be liable to Erdvark Design S.L. and against third parties affected as a result of using their products not set to law, custom, morality, public order and these Terms of Use.

Registration as a user on the online store

The information you provide will be included in a database owned by Erdvark Design S.L. (legally registered by the Spanish Data Protection Authority [AEPD]).

Buying products in the online store does not require that the User is logged into the portal and log in, thus allowing the anonymous purchase.

In order to proceed with the registry, a registration form must be filled in, where certain mandatory information is requested and where the User must state his/her acceptance of the terms of use and privacy policy, which can be checked in the registry moment.

Once the registration process has been finished, the User will receive an email with a username and a password, with which he/she can access his/her user profile in the Store ("My account"). In this section, the registered user will have access to view and modify any personal data from the registration, order, etc.

In case the User does not remember the username and / or password, a link “Forgot your password?” will be enabled. Clicking on this link will make the system send the User an email with another link for the User to reset their password.

Also, the User will be able to point in the registration form the suscription to the newsletter and their consent to use their data for advertising and marketing products and services on the Erdvark Design S.L. online store (check the checkbox provided for this purpose).

If you wish to exercise your rights of access, rectification, cancellation or opposition recognized in current legislation on protection of personal data, you can do so by sending a letter to: Erdvark Design S.L., C / Fernando VI 17, 1º dcha. 28004, Madrid.

Intelectual property

All content displayed in the Store and in particular, designs, text, graphics, logos, icons, buttons, software, trade names, trademarks, industrial designs or any other signs of industrial and commercial use are subject to intellectual property rights belonging to Erdvark Design S.L.

Under no circumstances any license is granted or waiver, transfer of all or part of such rights is made or any right or expectation of rights conferred, and in particular, alteration, exploitation, reproduction, distribution or public communication of the contents without the express permission of Erdvark Design S.L. The User can only store, print and display the content supplied for his/her own personal use.

It is not allowed to establish a link to the Store from any other website without the express prior consent of Erdvark Design S.L.

Erdvark Design SL's responsibility

Erdvark Design S.L. will only be liable for damages that the User may suffer as a result of the use of the Store when such damage is attributable to willful misconduct of this company. The User acknowledges and agrees that the use of the Store and the purchase of products offered therein is at his/her own risk and responsibility.

Erdvark Design S.L. is not responsible for any damages that may result from, without limitation (i) Inferences, omissions, interruptions, computer viruses, faults and / or disconnections in the operational functioning of this electronic system or devices and computers of the users due to causes beyond Erdvark Design S.L. which prevent or delay the provision of services or navigating the system; (ii) Delays or usage blockages caused by deficiencies or overloading of the Internet or other electronic systems; (iii) They may be caused by third parties through illegal interference beyond the control of the Store and are not attributable to Erdvark Design S.L. from the impossibility of providing the service or allow access for reasons not attributable to Erdvark Design S.L., due to user, third parties or force majeure.

Erdvark Design S.L. does not control, generally, the use that users make of the Store. In particular Erdvark Design S.L. does not guarantee, under any circumstances that users use the Service in accordance with the law, these General Conditions, morality and good customs generally accepted and the public order, or that they do so diligently and prudently.

Products and prices

All products shall have an identifying reference, a brief description, the component materials, dimensions, weight, size and type of closure.

Users may purchase up to two units from each reference. Erdvark Design S.L. reserves the right to reject purchases with a high economic value as they may be considered fraudulent.

Prices include Spanish VAT, which is currently a 21%. The shipping costs will be charged additionally and clearly displayed and included in the "Total" amount.

We will seek to ensure that all data, descriptions and prices which appear on this website are correct, although it is possible that errors may occur. If we discover an error in the price of any purchased item, we will inform the User as soon as possible and give them the option of reconfirming the order at the correct price or cancelling it. If is not possible to contact with the User, we will consider the order as if it had been cancelled. If the User cancels it but the products have already been paid, they will receive a full refund.

Payment

Payment of purchased goods and shipping costs can be made either by credit card, debit card or Paypal, in accordance with the media payment at any time be brought on screen. To pay, the User must follow all instructions on the screen, providing information that is required, depending on the selected payment method. All data provided for this purpose is encrypted for maximum security thereof. Erdvark Design S.L. states that any data from the payment process will be stored; it will only be retained while the purchase is made, payment is made and until the withdrawal period has elapsed.

Shipping

Erdvark Design S.L. undertakes to deliver the purchased goods by the User in the designated address for that purpose in the order form (no products will be delivered to PO Boxes or public places). Expenditure incurred in the shipping will be borne by the purchaser and will be specified in the total costs to pay.

At the moment Erdvark Design S.L. ships to Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, peninsular Spain and Baleares, Sweden and United Kingdom.

Once the purchase is completed, the User will receive a confirmation email where the tracking number of the order will be included.

If the product arrived in poor condition, it should be notified by calling or writing to our Customer Service Department (+34 915 215 227 or customerservice@antonheunis.com) within 24 hours of receipt to make the claim. The User will always have to provide the reference number and a brief description of the product defect, and after this, further instructions about how to proceed will be provided.

After this period Erdvark Design S.L. will not be liable for any claims for this reason.

Returns and exchanges

The User/purchaser shall have a period of fourteen (14) calendar days to determine if he/she finally accepts the product purchased. These fourteen days will be computed from the receipt of the goods by the Purchaser.

If the User decides to return the item(s), they must contact customerservice@antonheunis.com indicating their name, address, phone number, name and sku number of the piece and a brief description of the reason for the return. They must receive a confirmation email from Erdvark Design S.L.

Only jewels in its original box and packaging, without any deterioration, and always including the authenticity card that sealed the gem will be accepted. The outer packaging shall be the same as the one sent previously without any labels or information it may have, and properly closed.

For returns within Spain (peninsula), Portugal and Andorra, the courier MRW will collect the package within the time interval requested by the User/purchaser. In the rest of EU contries, the User/purchaser will contact Fedex (please check fedex.com for the contact info that applies to your country) and hand over the package to them, having previously sticked on it the FedEx label that came with the order.

Shipping costs

The shipping costs will be charged to the User and will be part of the total amount to be paid. In case of a return, Erdvark Design S.L. will refund the total amount paid by the User (shipping costs included) minus the shipping costs of the return. However, if the return is due to a production defect, the shipping costs for the return will be free.

Applicable law

This contract shall be governed by Spanish law, which shall apply to matters not provided for in this agreement on the interpretation, validity and performance.