Returns and exchanges
The User/purchaser shall have a period of fourteen (14) calendar days to determine if he/she finally accepts the product purchased. These fourteen days will be computed from the receipt of the goods by the Purchaser.
If the User decides to return the item(s), they must contact firstname.lastname@example.org indicating their name, address, phone number, name and sku number of the piece and a brief description of the reason for the return. They must receive a confirmation email from Erdvark Design S.L.
Only jewels in its original box and packaging, without any deterioration, and always including the authenticity card that sealed the gem will be accepted. The outer packaging shall be the same as the one sent previously without any labels or information it may have, and properly closed.
For returns within Spain (peninsula), Portugal and Andorra, the designated courier will collect the package within the time interval requested by the user/purchaser. In the rest of EU contries, the user/purchaser will contact us to provide with instructions on the return process.