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Returns and exchanges

The User/purchaser shall have a period of fourteen (14) calendar days to determine if he/she finally accepts the product purchased. These fourteen days will be computed from the receipt of the goods by the Purchaser.

If the User decides to return the item(s), they must contact customerservice@antonheunis.com indicating their name, address, phone number, name and sku number of the piece and a brief description of the reason for the return. They must receive a confirmation email from Erdvark Design S.L.

Only jewels in its original box and packaging, without any deterioration, and always including the authenticity card that sealed the gem will be accepted. The outer packaging shall be the same as the one sent previously without any labels or information it may have, and properly closed.

For returns within Spain (peninsula), Portugal and Andorra, the designated courier will collect the package within the time interval requested by the user/purchaser. In the rest of EU contries, the user/purchaser will contact us to provide with instructions on the return process.

Shipping costs

The shipping costs will be charged to the User and will be part of the total amount to be paid. In case of a return, Erdvark Design S.L. will refund the total amount of the jewelry purchased and returned. Shipping costs will not be refunded. However, if the return is due to a production defect, the shipping costs for the return will be free.

Applicable law

This contract shall be governed by Spanish law, which shall apply to matters not provided for in this agreement on the interpretation, validity and performance.